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Frequently Asked Questions
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Have a question that's not answered here? Contact us and we'll answer it for you
ASAP! |
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Q: CAN I TRADE IN OLD JEWELRY, TOWARDS THE PURCHASE OF A NEW ITEM?
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No, we do not do trade-in or used jewelry purchases
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Q: WHAT IS YOUR RETURN POLICY?
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We gladly offer a 30 day return policy on all our products. See our
Return Policy page for
details.
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Q: HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
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Products are typically shipped within 14 days of purchase confirmation but if it is urgent then please contact us.
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Q: WHAT IS YOUR POLICY REGARDING CONFLICT DIAMONDS?
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Platin Ice commits to purchasing diamonds solely from legitimate sources of the
highest ethical background. Please view our Conflict-free diamond commitment.
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Q: ARE YOUR SHIPMENTS GUARANTEED?
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All products are shipped to our customers fully insured.
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Q: WHAT IS PLATINUM? WHAT IS PALLADIUM?
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Platinum is one of the most precious metals. According to King Louis XV of France,
it is the only metal fit for a king. Palladium is from the same family as platinum,
with many of the same characteristics. Palladium is more economical. See our Education Center for
more information about
platinum and
palladium.
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Q: WHY SHOULD I CARE ABOUT AN EDR DIAMOND CERTIFICATE?
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An EDR diamond certificate assures you of your diamond’s value and quality.
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Q: WHAT FORMS OF PAYMENT DO YOU ACCEPT?
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Payments can be made using Diners, MasterCard, Visa, American Express, Maestro.
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Q: IS IT SAFE TO USE MY CREDIT CARD?
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Yes. Credit card details are encrypted using industry- SSL encryption and all transactions
are fully secure.
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Q: IS THERE A CHARGE FOR SHIPPING?
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Free within the UK.
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Q: Can I phone in my order?
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Definitely! Feel free to call us at 00447775722100 during our office hours of 9AM - 6PM GMT+1, Monday to Friday.
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